Carrier Furnace Heat Exchanger Recall: Understanding the Issue and How to Avail the Offer

As homeowners, we rely on our heating systems to keep us warm and comfortable during the chilly winter months. Among the most trusted names in the heating industry is Carrier. However, there have been instances where certain Carrier furnaces have experienced heat exchanger issues, prompting a recall. In this comprehensive guide, we will delve into the issue, why it matters, and how you can avail of the offer if your furnace is affected.

The Carrier Furnace Heat Exchanger Issue

The heat exchanger in a furnace is a critical component responsible for transferring heat to the air that circulates through your home. Please note that this program is only available to homeowners whose failed secondary heat exchanger is covered by the enhanced secondary heat exchanger warranty. Further, it applies only to Carrier® condensing gas furnace models 58 series MCA, MCB, MSA, MTA, MTB, MVB, MVC, MVP, MXA, MXB, UVB, Bryant® and the Payne® brand condensing gas furnace models 490A and PG9M.

Determining If Your Furnace Is Affected

The first step in addressing this issue is to determine whether your Carrier furnace is one of the affected models. To do this, you will need to locate your furnace’s model and serial numbers. These can typically be found on a label on the inside of the furnace’s front door or on the side of the unit.

Once you have these numbers, please call us at 905.595.0505 or email us at to know more

How to Avail the Offer

If your Carrier furnace is included in the recall, it’s essential to take immediate action to address the issue and ensure the safety of your home and family. Here’s how to avail of the offer:

1. Contact Furnace AC Expert

Upon confirming that your furnace is part of the recall, please call us at 905.595.0505 or email us at

2. Schedule an Inspection

We will arrange for an authorized technician to inspect your furnace. During the inspection, the technician will assess the condition of the heat exchanger and determine if any repairs or replacements are needed. This is a crucial step in ensuring your furnace’s safety and functionality.

3. Follow Technician Recommendations

Based on the technician’s assessment, you will be provided with recommendations on whether your furnace requires repairs or a replacement heat exchanger. It’s essential to follow these recommendations promptly to address any safety concerns.

4. Be Prepared for Repairs or Replacement

If repairs or a replacement are necessary, Carrier will typically cover the associated costs as part of the recall offer. Be prepared to schedule the required service and ensure that the work is completed by an authorized technician.

5. Stay Informed

Throughout the process, it’s essential to stay informed about the progress of your furnace’s service or replacement. Carrier should keep you updated on any developments and ensure that the work is completed to your satisfaction.

While a recall may be concerning, it’s important to remember that we are committed to addressing the issue and ensuring the safety of homeowners. By doing so, you’ll not only safeguard your home and family from potential safety hazards but also ensure that your heating system operates efficiently and reliably, providing you with the comfort and warmth you need during the winter months.

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