Frequently Asked Questions

Furnace FAQs

The best time to buy and install a new furnace is typically in early fall, for several reasons:

  • Pre-Winter Preparation: Ensures your heating system is ready before cold weather hits, so you’re not scrambling during winter.

  • Comfort During Installation: Milder fall weather means a more comfortable installation process, without the need to endure chilly indoor temperatures.

  • Better Deals: Fall often comes with promotions and discounts, making it a cost-effective time to purchase a new system.

  • Easier Scheduling: HVAC companies are generally less busy in the fall, making it easier to book a convenient installation time.

  • Avoid Winter Rush: You’ll reduce the stress of scheduling and potential delays during peak winter months.

Book your fall installation with us to be prepared for winter.

To ensure you get the best value for your heating needs, we offer seasonal promotions and various rebates. Visit our Promotions & Rebates Page to explore the latest offers and discover available incentives, including those from the Canada Greener Homes Grant and local programs.

For personalized advice and to maximize your savings, book a consultation with our Home Comfort Advisors. We’ll help you navigate promotions and rebates to find the best heating solutions for your home.

Schedule a consultation to ensure you get the right furnace size for optimal comfort and efficiency.

Furnace installation costs vary based on factors like type, brand, and size. On average, you can expect to spend between $3,500 and $7,500. This includes the unit, installation, and any necessary modifications.

For a precise quote, contact us to discuss your needs and get an accurate estimate.

When choosing between a heat pump and a furnace, consider your climate and heating needs:

  • Heat Pumps: These systems are highly versatile, offering both heating and cooling by extracting heat from the air or ground. They are known for their energy efficiency, particularly in milder climates. However, in very cold temperatures, they might require supplemental heating to maintain comfort.

  • Furnaces: Furnaces are a traditional and reliable option for heating, particularly effective in colder climates. They provide consistent warmth and are less dependent on external temperatures.

Not sure which system is the best fit for your home? Book a consultation with our experts to evaluate your options and find the ideal heating solution for your needs.

If your furnace is over 10 years old, watch for these signs: decreased energy efficiency, trouble igniting, unusual smells, or rust. These can indicate that it’s time for a replacement.

Concerned about your furnace? Schedule an inspection to determine if it’s time for a new unit.

Furnace Repair and Maintenance FAQs

A yearly tune-up can prevent larger, costly issues. During a tune-up, a technician will inspect and address potential problems, ensuring your furnace runs smoothly. Book a consultation to schedule your annual tune-up.

If you notice any of the following issues, it may be time for a repair:

  • Loud Noises: Rattling, banging, or screeching noises can indicate serious problems such as a cracked heat exchanger or issues with the blower.

  • Cold Air: If your furnace blows cold air, it might be a problem with the thermostat or other components.

  • Leaking: If you discover a leak, it’s crucial to turn off your furnace immediately and seek emergency service.

Book a service call if you experience any of these issues to prevent further damage.

If your furnace is blowing cold air:

  • Fan Settings: Ensure the fan is set to “auto” rather than “on” to avoid blowing air before it’s heated.

  • Pilot Light: Check if the pilot light is out and needs relighting.

If troubleshooting doesn’t resolve the issue, contact us for expert help.

If your furnace is leaking, turn it off immediately. Leaks can be caused by issues with the humidifier, condensate lines, or the condensate pump. Contact us for emergency service to address the problem.

Furnace maintenance involves routine checks and adjustments to ensure your heating system operates at peak efficiency. This includes tasks like cleaning components, inspecting for wear, and ensuring everything is functioning properly. Book a consultation to get your furnace maintenance scheduled today.

If your furnace stops working, here are a few common issues to check:

  1. Clogged Filter: A dirty filter can cause the furnace to overheat and shut down.

  2. Safety Switch: Ensure the furnace door is fully closed, as a safety switch may prevent it from running.

  3. Dirty Burners: If the flame is yellow or red, it could indicate dirty burners that may need cleaning.

If you need help with your furnace, please contact us. We’re here to assist you!

Heat Pump FAQs

A heat pump is a versatile system that provides both heating and cooling for your home. It works year-round, keeping you cool in the summer and warm in the cooler months. Learn more or book a consultation to find out if a heat pump is right for your home.

In the summer, a heat pump transfers heat from inside your home to the outdoors, just like an air conditioner. When the weather cools down, it reverses the process, drawing heat from the outside air and bringing it inside to warm your home. Contact us for more details on how a heat pump can enhance your home’s comfort.

A hybrid heating system combines a heat pump and a furnace to maximize efficiency. The heat pump provides heating until the outdoor temperature drops too low, at which point the furnace takes over. This system is ideal for maintaining comfort while keeping energy costs down. Book a consultation to explore hybrid heating options for your home.

On the outside, a heat pump looks almost identical to an air conditioner. The key difference is inside: heat pumps have a special condenser that needs to be elevated on a stand to help with ice shedding during winter. Contact us to learn more about heat pump installation.

Heat pumps and ductless split systems are essentially the same when it comes to air-source heating. Heat pumps can work with a ducted system (with a furnace) or as ductless split units for homes without ducts. Ductless split systems are perfect for additions or rooms where you need separate temperature control. Book a consultation to find the best solution for your space.

Air Conditioner FAQs

If your A/C is nearing the 15-year mark and experiencing frequent issues, it may be more cost-effective to replace it with a new, energy-efficient model. However, if the problem is minor and your unit is relatively new, repairs might be the better option. We can help assess the condition of your system and guide you through the decision. Book a consultation to explore your options.

Choosing the right size for your A/C unit is crucial for efficient cooling. A system that’s too big will cycle on and off frequently, while one that’s too small will struggle to cool your home. Before buying a new A/C, have a professional conduct a heat load calculation to determine the proper size for your home. Bigger isn’t always better—efficiency is key! Contact us for expert guidance.

The lifespan of a central air conditioner is typically around 15–20 years. However, factors such as proper maintenance, installation quality, and usage can affect how long it will last. As your system ages, efficiency decreases, which could result in higher energy bills. If your A/C is approaching 15 years or more, it might be time to consider a replacement. Learn more about your options.

The cost of central air conditioners varies depending on the size, efficiency, and installation factors. High-efficiency models tend to cost more upfront but save on energy bills over time. Flexible payment options, including financing, credit cards, and rebates, are often available to make it more affordable. Contact us for a quote tailored to your home’s cooling needs.