Carrier Heat Exchanger Failures

Carrier Heat Exchanger Failure

Replacement Warranty or New Furnace Trade-in Allowance

OPTION A: Enhanced Warranty Policy – 40″ Tall, Multipoise 90% Furnace Secondary Heat Exchanger Failures

PRODUCT CATEGORY: Gas Furnaces

MODELS AFFECTED

Carrier: 58SX, SXA, SXB, SXC, DX, DXA, DXC, VCA, VUA, MCA, MCB, MXA, MXB, MSA, UVB, MVP, MVB, MVC, MTA, MTB
Bryant: 320A, 321A, 340A, 340M, 345M, 350A, 350M, 351D, 352A, 352M, 355A, 355B, 355C, 355M, 398A, 398B, 399A
Payne: 490A, PG9MAA, PG9MAB

SITUATION

Carrier is providing an enhanced warranty on the secondary or “condensing” heat exchangers for the above listed 90% high-efficiency furnace models. This bulletin announces and provides details of this new enhanced warranty coverage policy. This policy ONLY covers the failure and required replacement of a secondary or “condensing” heat exchanger and the following related parts: coupling box kits, cold spot baffle, and cell inlet and outlet panels.

The coverage period for this policy is twenty (20) years from original furnace installation date.

Checkout How we Replace Heat Exchanger or Contact us for further information.

OPTION B: Carrier Trade-in-Allowance

Carrier® is pleased to announce the Gas Furnace Trade-In Allowance Program. The program offers consumers an alternative to replacing a cracked secondary heat exchanger with significant allowances on select Carrier model furnaces.

The Carrier High-efficiency Gas Furnace Trade-In-Allowance program is designed to offer homeowners an alternative to replacing only the heat exchanger under the terms of their limited lifetime heat exchanger warranty on a first generation Carrier condensing furnace, if their furnace experiences a heat exchanger failure. The Carrier high-efficiency gas furnace Trade-in-allowance program will allow homeowners an opportunity to upgrade to new Carrier Furnace at significant savings.

Below is the list of eligible furnaces for the program.

Infinity Series 59MN7 – $900
Infinity Series 59TN6 – $800
Performance Series 59TP6 – $700

According to the Carrier dealer service bulletin DSB09-0022, an official Carrier dealer has to perform the Furnace Heat Exchangers inspection procedure. The Heat exchanger inspection must be completed and signed as part of the Heat exchanger warranty claim and Trade-in allowance approval process.

This inspection is free of charge.

Checkout Trade-in-allowance page for more information

Here are some documents with more information on Heat Exchanger warranty program

Furnace Secondary Heat Exchanger Inspection Certificate

Repair vs Replace

Primary Cell Inlet Panel Kit – Installation Instructions

90% Multi-Poise Condensing Furnace Heat Exchangers and Sooting

Serving Toronto, Mississauga, Brampton, Vaughan, Hamilton, Etobicoke, North York, Milton, Scarborough, Oakville, Caledon, Burlington, and the complete GTA.

Reviews

     EXCELLENT  
     Based on 350 reviews 
    
 
 
   
 
 
        
   Shannon Parker 
 2025-04-28
 
 
 Trustindex verifies that the original source of the review is Google. Emergency repair was handled quickly and professionally. They restored our heat the same day—lifesavers!
  
 
       
   Ethan Garcia 
 2025-04-28
 
 
 Trustindex verifies that the original source of the review is Google. Our AC went out in the middle of summer, and they saved the day with fast, reliable service.
  
 
       
   Michelle Schmidt 
 2025-04-26
 
 
 Trustindex verifies that the original source of the review is Google. They replaced our entire system quickly and efficiently. Everything works perfectly, and the pricing was very competitive.
  
 
       
   Dale Morley 
 2025-04-25
 
 
 Trustindex verifies that the original source of the review is Google. They provided options that fit our budget and needs. The installation went smoothly, and everything is working perfectly.
  
 
       
   Julian Lopez 
 2025-04-25
 
 
 Trustindex verifies that the original source of the review is Google. Super easy process from quote to completion. The technicians were friendly, professional, and explained everything clearly.
  
 
       
   Tara Amundson 
 2025-04-23
 
 
 Trustindex verifies that the original source of the review is Google. I’m beyond impressed with the fast response and clean installation. Great value and excellent workmanship all around.
  
 
       
   Brooke Walker 
 2025-04-23
 
 
 Trustindex verifies that the original source of the review is Google. Fast, professional, and honest—Osamah and his team delivered top-quality service. Our heating system has never worked better!
  
 
       
   Chas Marie 
 2025-04-22
 
 
 Trustindex verifies that the original source of the review is Google. Very satisfied with the quick service and reasonable pricing. The new AC system is running perfectly!
  
 
       
   Renata Grant 
 2025-04-22
 
 
 Trustindex verifies that the original source of the review is Google. Fantastic experience! The team was on time, explained everything clearly, and did a great job installing our new AC system.
  
 
       
   Cameron Steele 
 2025-04-18
 
 
 Trustindex verifies that the original source of the review is Google. Furnace & AC Experts gave us peace of mind with their quality workmanship and quick turnaround.