Carrier Heat Exchanger Failures

Carrier Heat Exchanger Failure

Replacement Warranty or New Furnace Trade-in Allowance

OPTION A: Enhanced Warranty Policy – 40″ Tall, Multipoise 90% Furnace Secondary Heat Exchanger Failures

PRODUCT CATEGORY: Gas Furnaces

MODELS AFFECTED

Carrier: 58SX, SXA, SXB, SXC, DX, DXA, DXC, VCA, VUA, MCA, MCB, MXA, MXB, MSA, UVB, MVP, MVB, MVC, MTA, MTB
Bryant: 320A, 321A, 340A, 340M, 345M, 350A, 350M, 351D, 352A, 352M, 355A, 355B, 355C, 355M, 398A, 398B, 399A
Payne: 490A, PG9MAA, PG9MAB

SITUATION

Carrier is providing an enhanced warranty on the secondary or “condensing” heat exchangers for the above listed 90% high-efficiency furnace models. This bulletin announces and provides details of this new enhanced warranty coverage policy. This policy ONLY covers the failure and required replacement of a secondary or “condensing” heat exchanger and the following related parts: coupling box kits, cold spot baffle, and cell inlet and outlet panels.

The coverage period for this policy is twenty (20) years from original furnace installation date.

Checkout How we Replace Heat Exchanger or Contact us for further information.

OPTION B: Carrier Trade-in-Allowance

Carrier® is pleased to announce the Gas Furnace Trade-In Allowance Program. The program offers consumers an alternative to replacing a cracked secondary heat exchanger with significant allowances on select Carrier model furnaces.

The Carrier High-efficiency Gas Furnace Trade-In-Allowance program is designed to offer homeowners an alternative to replacing only the heat exchanger under the terms of their limited lifetime heat exchanger warranty on a first generation Carrier condensing furnace, if their furnace experiences a heat exchanger failure. The Carrier high-efficiency gas furnace Trade-in-allowance program will allow homeowners an opportunity to upgrade to new Carrier Furnace at significant savings.

Below is the list of eligible furnaces for the program.

Infinity Series 59MN7 – $900
Infinity Series 59TN6 – $800
Performance Series 59TP6 – $700

According to the Carrier dealer service bulletin DSB09-0022, an official Carrier dealer has to perform the Furnace Heat Exchangers inspection procedure. The Heat exchanger inspection must be completed and signed as part of the Heat exchanger warranty claim and Trade-in allowance approval process.

This inspection is free of charge.

Checkout Trade-in-allowance page for more information

Here are some documents with more information on Heat Exchanger warranty program

Furnace Secondary Heat Exchanger Inspection Certificate

Repair vs Replace Consultation

Primary Cell Inlet Panel Kit – Installation Instructions

90% Multi-Poise Condensing Furnace Heat Exchangers and Sooting

Serving Toronto, Mississauga, Brampton, Vaughan, Hamilton, Etobicoke, North York, Milton, Scarborough, Oakville, Caledon, Burlington, and the complete GTA.