Carrier Heat Exchanger Failures

Carrier Heat Exchanger Failure

Replacement Warranty or New Furnace Trade-in Allowance

OPTION A: Enhanced Warranty Policy – 40″ Tall, Multipoise 90% Furnace Secondary Heat Exchanger Failures

PRODUCT CATEGORY: Gas Furnaces

MODELS AFFECTED

Carrier: 58SX, SXA, SXB, SXC, DX, DXA, DXC, VCA, VUA, MCA, MCB, MXA, MXB, MSA, UVB, MVP, MVB, MVC, MTA, MTB
Bryant: 320A, 321A, 340A, 340M, 345M, 350A, 350M, 351D, 352A, 352M, 355A, 355B, 355C, 355M, 398A, 398B, 399A
Payne: 490A, PG9MAA, PG9MAB

SITUATION

Carrier is providing an enhanced warranty on the secondary or “condensing” heat exchangers for the above listed 90% high-efficiency furnace models. This bulletin announces and provides details of this new enhanced warranty coverage policy. This policy ONLY covers the failure and required replacement of a secondary or “condensing” heat exchanger and the following related parts: coupling box kits, cold spot baffle, and cell inlet and outlet panels.

The coverage period for this policy is twenty (20) years from original furnace installation date.

Checkout How we Replace Heat Exchanger or Contact us for further information.

OPTION B: Carrier Trade-in-Allowance

Carrier® is pleased to announce the Gas Furnace Trade-In Allowance Program. The program offers consumers an alternative to replacing a cracked secondary heat exchanger with significant allowances on select Carrier model furnaces.

The Carrier High-efficiency Gas Furnace Trade-In-Allowance program is designed to offer homeowners an alternative to replacing only the heat exchanger under the terms of their limited lifetime heat exchanger warranty on a first generation Carrier condensing furnace, if their furnace experiences a heat exchanger failure. The Carrier high-efficiency gas furnace Trade-in-allowance program will allow homeowners an opportunity to upgrade to new Carrier Furnace at significant savings.

Below is the list of eligible furnaces for the program.

Infinity Series 59MN7 – $900
Infinity Series 59TN6 – $800
Performance Series 59TP6 – $700

According to the Carrier dealer service bulletin DSB09-0022, an official Carrier dealer has to perform the Furnace Heat Exchangers inspection procedure. The Heat exchanger inspection must be completed and signed as part of the Heat exchanger warranty claim and Trade-in allowance approval process.

This inspection is free of charge.

Checkout Trade-in-allowance page for more information

Here are some documents with more information on Heat Exchanger warranty program

Furnace Secondary Heat Exchanger Inspection Certificate

Repair vs Replace

Primary Cell Inlet Panel Kit – Installation Instructions

90% Multi-Poise Condensing Furnace Heat Exchangers and Sooting

Serving Toronto, Mississauga, Brampton, Vaughan, Hamilton, Etobicoke, North York, Milton, Scarborough, Oakville, Caledon, Burlington, and the complete GTA.

Reviews

     EXCELLENT  
     Based on 380 reviews 
    
 
 
   
 
 
        
   Marco Sgotto 
 2025-08-31
 
 
 Trustindex verifies that the original source of the review is Google. Dave T came by and did an amazing job fixing our rental water heater
  
 
       
   Charnpreet Singh 
 2025-08-21
 
 
 Trustindex verifies that the original source of the review is Google. I had an excellent experience with Jasdeep from customer service. He was patient, professional, and went above and beyond to make sure all my questions were answered. Jasdeep listened carefully, provided clear explanations, and resolved my issue quickly. His friendly attitude and genuine willingness to help made the whole process smooth and stress-free. I truly appreciate his outstanding support and would highly recommend his service to others.
  
 
       
   Hayoun Lee 
 2025-08-21
 
 
 Trustindex verifies that the original source of the review is Google. I needed a new heat pump to replace my old AC, and I reached out to 4 companies in my area with the best google review ratings. They came in for site inspections and quotes, and Furnace & AC Experts answered my questions in detail and even offered to fix a furnace and thermostat issue confidently when other companies said it's not possible without replacing the furnace or to contact Carrier for support.

Sumit, the technician, installed the heat pump and tested everything very thoroughly without rushing. He was very professional and reliable.

Overall, I had a very good experience with FACE from the beginning to the end and would highly recommend their service.
  
 
       
   Mahmuduzzaman Khan 
 2025-08-18
 
 
 Trustindex verifies that the original source of the review is Google. They did the installation of the 3 ton carrier AC in time and worked  professionally.
  
 
       
   Tamrin Khan 
 2025-08-16
 
 
 Trustindex verifies that the original source of the review is Google. Excellent work and communication. Asif was professional and came by to check on the installation.

The installers, Ali and Ali, were very efficient, clean, diligent and quick. They did a fantastic job. Absolutely recommend them to anyone. Keep up the good work 👍🏽
  
 
       
   Kumar K Reddy 
 2025-08-14
 
 
 Trustindex verifies that the original source of the review is Google. Exceptional Service from Furnace & AC Experts

I recently had the Carrier Infinity series installed by Furnace & AC Experts at my home in Mississauga, and I couldn’t be more pleased with the entire experience. The team installed the following on August 11–12, 2025:

1. Carrier Infinity Modulating Furnace (Model: 59MN7C080C21--20)
2. Carrier Infinity 4-Ton Variable-Speed Air Conditioner (Model: 24VNA948A003)
3. Aprilaire 600 Humidifier
4. Carrier Infinity Touch Wi-Fi Thermostat

From start to finish, the team was professional, knowledgeable, and thorough. Asif Khan took the time to explain every detail of the system before and after the installation. His patience and deep understanding of Carrier’s product line were truly commendable. Unlike some other vendors I received quotes from, he never tried to push alternate products I wasn’t interested in. Instead, he ensured I received the Infinity system I specifically asked for — without compromise.

The installation, led by Sumit, was done with great care and precision. The workspace was left spotless, all required testing was completed meticulously, and I was given a detailed walkthrough of the system’s features and controls. Sumit's attention to detail and commitment to doing things right really stood out.

I felt fully informed and supported throughout the process. The team never cut corners, and their professionalism exceeded my expectations. I will definitely be calling Furnace & AC Experts for all future annual maintenance and service needs.

Thank you, Asif and Sumit — from a very satisfied customer.
  
 
       
   Julia Kontogiannis 
 2025-08-12
 
 
 Trustindex verifies that the original source of the review is Google. Ali and assistant did an amazing job!  Our AC went out in the middle of a heat wave, and Furnace and AC experts were able to schedule us in quickly, and install a brand new AC.  They were on time, professional, and our house was cooling off in no time.  Thank you!!
  
 
       
   JP Gazmen 
 2025-08-09
 
 
 Trustindex verifies that the original source of the review is Google. everyone from the sales team to the installers were professional and a pleasure to work with. we had heat pumps installed, and the job was done well, quickly, and with minimal mess! would recommend Furnace & AC Experts!
  
 
       
   Karen N 
 2025-08-07
 
 
 Trustindex verifies that the original source of the review is Google. Highly recommended for AC installation.  I have a very complex HVAC design in my house, but Asif was still able to visit and give me a reasonable quote in the same day I called.  The communication during the process was great as they kept me updated on the arrival of special parts, and the time of the technicians’ arrival on the day of.  The technicians Sumit and Vishal did a very professional job with the installation.
  
 
       
   Tim Fernihough 
 2025-07-26
 
 
 Trustindex verifies that the original source of the review is Google. I am a returning customer for AC now after they replaced my furnace in 2018.  Prompt, empathetic service during a time when we were without functioning AC and I will happily endorse them as a company who will take care of you and your needs.  And on a Saturday too!  Happy wife, happy life. :)

Thank you Asif and team!